Leadership /
Coaching Skills
Target audience: The Board or senior executive team, managers & supervisors
Length: Minimum ½ day
Format: Pure facilitation
Super objective: To introduce managers to the skills they need in order to be able to encourage people to take personal responsibility for enhanced performance through non-directional coaching techniques.
Description: Since Frederick Taylor published his Principles of Scientific Management in 1911, managers have been seen as the experts and workers the people to just get on with the work they are tasked with. 107 years later, the shortcomings of this approach are clear… if you don’t encourage people to find their own solutions, all they will ever do is what they’re told. Coaching is key.
Content / Format:
- Understanding the principles of coaching
- Recognising when to coach and when to be directional
- Listening skills
- Questioning skills
- Trust and confidentiality
- Being non-judgmental
- Avoiding giving advice
- Using body language and vocal dynamics effectively
- Different coaching situations
- Encouraging personal responsibility and ownership
- Coaching and feedback models
- Practical coaching practice
At Juice Learning we’re helping organisations progress from their procedure-heavy, compliance-led approach and supporting them in creating inclusive, values-driven cultures where everyone is empowered to challenge the status-quo and make a positive contribution to improving safety.